<aside> 💛 Your deposits may get cancelled if you don’t upload your bank receipts to the chatbox in a timely manner, after making your payment to our agent. Our Support Team would process a refund for you for you to retry the deposit, if re-initiating this payment and completing it from our end is not possible

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Kindly send an email to [email protected] and share the following to help us resolve this issue:

1. A screenshot showing the transaction receipt from your bank account or payment method.
2. The date and time of the deposit
3. The full name on your payment method/account details used.
4. Email linked to our app or used for your purchase.
5. A screenshot from the app showing the agents name. You can find these details in your recent transactions from the homepage.