<aside> 💛 Your deposits may get cancelled if you don’t upload your bank receipts to the chatbox in a timely manner, after making your payment to our agent. You can attempt to manually reinitiate this deposit by yourself, or you may contact our Support Team for help.

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Contact Support

Our Support Team would process a refund for you for you to retry the deposit if re-initiating this payment and completing it from our end is not possible

Kindly send an email to [email protected] and share the following to help us resolve this issue:

1. A screenshot showing the transaction receipt from your bank account or payment method.
2. The date and time of the deposit
3. The full name on your payment method/account details used.
4. Email linked to our app or used for your purchase
5. A screenshot from the app showing the agents name. You can find these details in your recent transactions from the homepage.

<aside> 🧡 If you would like to re-initiate your deposit by yourself (manually), click the link below to see a step-by-step guide.

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Re-initiating Your Deposit (Manually)