<aside> đź’› If the agent assigned to complete your payment is taking too long, or gives an unsatisfactory service, you can make an appeal on the app by logging a complaint and our Support Team would intervene immediately.
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Logging A Complaint For Deposits
Logging A Complaint For Withdrawals
Once you initiate a transaction and the timer has elapsed, you’re expected to confirm that it has been completed by the agent
If you’re making a deposit and you’ve sent your funds to the agent, open the chat-box and upload the payment receipt.
If the agent is unresponsive in completing your transaction, click the “Deposit delaying? Send us a complaint” button in the app.
Select your complaint and send. Our support team would work on it right away.
If you’re making a withdrawal, open the chatbox and request a payment receipt from the agent.
If the agent is unresponsive in completing your transaction, click the “Get help” or “Send us a complaint” button in the app. Our support team would look into this right away.
