<aside> đź’› If the agent assigned to complete your payment is taking too long, or gives an unsatisfactory service, you can make an appeal on the app by logging a complaint and our Support Team would intervene immediately.

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Logging A Complaint For Deposits

Logging A Complaint For Withdrawals

Logging A Complaint For Deposits

  1. Once you initiate a transaction and the timer has elapsed, you’re expected to confirm that it has been completed by the agent

  2. If you’re making a deposit and you’ve sent your funds to the agent, open the chat-box and upload the payment receipt.

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    1. If the agent is unresponsive in completing your transaction, click the “Get help” button in the app.

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Logging A Complaint For Withdrawals

  1. If you’re making a withdrawal, open the chatbox and request a payment receipt from the agent. If the agent is unresponsive in completing your transaction, click the “Log A Complaint” button in the app.

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  2. Submit your complaint and you should receive a resolution in your favour as long as you have fulfilled your part of the transaction.

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  3. If our Support Team confirms that you haven’t fulfilled your part of the transaction, the payment would be cancelled.